Memoirs of an Apple Fanboy

Welcome to my site! I'm Lach Mullen, and I'm glad to see you here. Please feel free to click around, read what you will, check the "About Lach" page, and leave a comment or message. I'm so glad you're here! If you have any ideas of suggestions, let me know!

Microsoft Hater. Apple Fanboy. Zealot. Apple Whore.

Any one of those terms can be used for someone who is a die-hard Apple Computer fan. I guess I qualify for one of those, and I think the “fanboy” one is as good as I can hope for. I love their stock, love their company and love their products. Recently I have come to love their customer service as well. I am biased. Completely and udderly biased. But I have my reasons, one of which is chronicled below:

While in Jakarta my ethernet port stopped working on the MacBook Pro. The Verizon card doesn’t work overseas, obviously, so I was left with no connection at all. Once I got home and got all the emails answered I called Apple. Here’s the tiemline:

• Wednesday - “No problem,” they say, just ship us the computer and we’ll fix it and send it back.
• Thursday - Pre-paid shipping box shows up. It has foamieness inside and instructions. I peel off the incoming lable and the outgoing one’s beneath it. There’s even tape included, pre-cut into the right sizes.
• Friday - DHL shows up and takes the box from me. Goodbye my loooooooooooooooove….
• Saturday - Email notice saying theiy’ve recieved it
• Monday - Email notice saying it’s fixed (!) and on it’s way home.
• Tuesday (today) - It’s home. It works.

As it turns out, the problem was the non-apple certified ram I installed. Apple removed it, ran a hardware test, tested the ethernet port, and sent it home. There was a letter describing what they did, and my bad ram in a zip-lock with instructions not to replace it.

So, how much did this cost me? Yikes. Approximations:

• Overnight shipping from Houston to Bellingham = $10
• Overnight shipping from Bellingham to Houston = $25
• Repair = $50
• Overnight shipping from Houston to Bellingham = $20




• Grand total = $105

Actual cost = $0

Goss bless you guys!